Shipping policy

Freight shipping is limited to $500 per pallet. Any amount over that is the responsibility of the customer.

We make no guarantees about shipping times as they are controlled by the shipper. We do not provide refunds due to shipping delays, damage or for any other reason due to shipping problems.

We reserve the right to choose the shipping carrier based on the address, shipping time and cost.

Damaged during shipment

You must contact us immediately when the item is damaged in shipping. We require a picture of the damaged item and the box/packaging to be able to replace the item and file a claim. We do not send money / discounts in lieu of a replacement. Replacements are at the sole discretion of SpinDaddy. We ask that you send the defective or damaged item back. In that case we will send you a return shipping label from the original delivery address. We will send a replacement only to the original shipping address. We are not responsible for any product damage during shipping that is forwarded outside of the United States either by you or a shipping forwarder.  

Freight Policy - You must request a lift gate if you have no way of unloading the pallet. You are required to fully inspect your delivery before unloading. This may include removing its wrapping, looking inside the crate, or turning the pallet and item to ensure there is no damage. You must inspect the item from all sides. Salad Spinner crates must be opened for inspection. Take pictures of any damage while it is on the truck and on the pallet. Note the damage on your shipping receipt that you give the driver and take a picture of that receipt. Do not sign the driver receipt until you are sure there is no damage. Once you accept the shipment, you will be responsible for any damage as we will not be able to file any claims for you. You must reject the shipment if there is unacceptable damage. After completing all of those steps, contact us immediately with all of those pictures. We will replace any damaged items that were recorded on the driver shipping receipt.